Refund policy

Return, Refund & Exchange Policy

Last Updated: July 26, 2026

Welcome to Faiz Collection. We are committed to providing quality products and a smooth shopping experience for our customers. Please review our Return, Refund & Exchange Policy carefully before placing an order.

Open Parcel Inspection

For your peace of mind, orders are shipped through courier services that support parcel inspection upon delivery.

Before making payment, you may open the parcel and check the product received.

  • If you are satisfied with the product, complete the payment and accept the order.

  • If the product does not meet your expectations, you may refuse to accept the parcel at the time of delivery without making payment.

7-Day Return Eligibility

If you have accepted your parcel after inspection, you may request a return within 7 days from the date of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must not be washed, worn, altered, or damaged.

  • There should be no stains, perfume, marks, or signs of use.

  • All original packaging, tags, cards, bags, and accessories must be included.

  • The return request must be submitted within 7 days of receiving the order.

Faiz Collection reserves the right to decline returns that do not meet these requirements.

Return Instructions

When sending a return parcel, please include a note containing:

  • Full Name

  • Order Number

  • Mobile Number

  • Bank Account Details for refund processing

Providing complete information helps us process your request efficiently.

Return Shipping Costs

Customer-Initiated Returns

If you wish to return a product due to personal reasons, such as:

  • Change of mind

  • Design preference

  • Color preference

  • Any other personal choice

You will be responsible for the return courier charges.

Company Error or Product Issue

If the returned item is:

  • Defective

  • Damaged upon arrival

  • Incorrect product received

Faiz Collection will cover the return shipping charges.

Refund Procedure

After receiving the returned parcel, our team will inspect the item.

If the return is approved and meets all policy requirements:

  • The refund will be processed within 7 working days after the returned item is received.

  • Refunds will be issued to the bank account details provided by the customer.

Processing times may vary depending on banking procedures.

Exchange Policy

We offer exchanges subject to the following conditions.

Exchange Requested by Customer

If you wish to exchange an item because of:

  • Different design preference

  • Different color preference

  • Change of mind

The customer will be responsible for all courier charges related to the exchange.

Exchange Due to Our Error

If Faiz Collection has sent:

  • An incorrect item

  • A defective item

  • A damaged item

We will cover all courier charges associated with the exchange process.

Items Not Eligible for Return or Exchange

Returns or exchanges will not be accepted if:

  • The item has been used or worn.

  • The item has been washed.

  • Original packaging, tags, cards, or accessories are missing.

  • The product has been damaged after delivery.

  • More than 7 days have passed since the delivery date.

Delivery Coverage

Faiz Collection currently delivers throughout Pakistan, excluding remote areas and locations where courier services are unavailable.

Payment Methods

We offer Cash on Delivery (COD) across Pakistan.

Customers interested in advance payment or bank transfer options may contact us before placing an order.

Contact Information

Faiz Collection

Website: www.faizcollection.shop

Email: faizcollection5556@gmail.com

Phone / WhatsApp: 03292954141

Address: Shop # 11, 2nd Floor, Sitara Plaza, Factory Area, Faisalabad, Pakistan